Deskripsi Pekerjaan
Are you passionate about bridging the gap between innovative technology and real-world execution? Caterpillar is seeking a dynamic Technology Onboarding Specialist to join our regional Technology & Sales Enablement team in Singapore. In this role, you will play a pivotal part in driving the adoption of digital solutions within one of Caterpillarās primary Construction Industries business segments.
As a key driver of digital transformation, you will work hand-in-hand with our dealer network and internal sales teams to ensure seamless onboarding onto our proprietary software, SaaS platforms, and digital sales tools. This is a high-impact position that offers the opportunity to shape how Caterpillar engages with partners, modernizes traditional construction processes, and accelerates regional growth through technology. If you thrive at the intersection of customer success, technical support, and education, we want to hear from you.
Tanggung Jawab
- Lead and coordinate digital onboarding journeys for Caterpillar dealers, distributors, and customers across the region.
- Deliver engaging technical training, webinars, and virtual workshops to accelerate the adoption of digital sales enablement and construction tech tools.
- Provide first-line system integration support, troubleshooting user-access issues and onboarding friction points.
- Collaborate closely with regional Product and IT Development teams to communicate local feature requests and system bug reports.
- Monitor, analyze, and report on technology adoption metrics to internal stakeholders to continuously optimize the onboarding pipeline.
- Develop and maintain localized training documentation, quick-start guides, and digital enablement playbooks.
Kualifikasi
- Bachelorās degree in Business Information Systems, Information Technology, Communications, or a related field.
- 3+ years of experience in Customer Success, Technical Onboarding, SaaS implementation, or IT Sales Enablement.
- Familiarity with digital platforms, CRM systems, and data analytics tools; knowledge of telematics or heavy-machinery software is a plus.
- Outstanding verbal and written communication skills, with an innate ability to explain complex technological workflows to non-technical users.
- Demonstrated project management abilities, with a proven track record of managing multiple timelines concurrently.
- An agile mindset, capable of adapting quickly to rapid software updates and evolving user needs.