Deskripsi Pekerjaan
Are you a detail-oriented tech professional seeking a challenging opportunity to support critical infrastructure? Allegis Global Solutions is looking for a dedicated Technology Operations Support Coordinator to join our nightshift operations team. In this key role, you will act as the primary point of contact for technical support, ensuring system stability and seamless service delivery during critical hours. You will work hand-in-hand with AGS Technology Analysts and Program Management to troubleshoot issues, manage service tickets, and maintain the highest standards of operational excellence.
As a Nightshift Coordinator, you will play a vital role in maintaining the uptime of our technology platforms. Your ability to prioritize tasks, communicate effectively with cross-functional teams, and solve complex technical problems will directly impact our service delivery. We offer a dynamic work environment where your contributions are valued, and you will have the opportunity to grow your skills in a global corporate setting.
Tanggung Jawab
- Monitor and maintain the stability of technology systems and applications during nightshift operations.
- Collaborate closely with AGS Technology Analysts to resolve technical escalations and service tickets efficiently.
- Document all incidents, resolutions, and procedures to ensure a comprehensive knowledge base.
- Perform routine system checks and perform necessary maintenance tasks to prevent downtime.
- Communicate effectively with Program Management and stakeholders regarding system status and alerts.
- Assist in the deployment and configuration of hardware and software solutions as required.
- Ensure compliance with company IT policies and security protocols at all times.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in IT support, technical operations, or helpdesk roles.
- Proven ability to work effectively during nightshift hours with high reliability.
- Strong troubleshooting skills for both hardware and software issues.
- Excellent verbal and written communication skills in English.
- Familiarity with ticketing systems and remote monitoring tools.
- Strong problem-solving abilities and attention to detail.