Deskripsi Pekerjaan
Join Capital One as a Technology Specialist and become a key player in our dynamic IT ecosystem! This pivotal role supports the seamless operation of our technology infrastructure by assisting the Senior IT Specialist in daily operational planning and shift coverage management. You'll serve as a subject matter expert (SME) resolving technical inquiries from cross-functional teams, ensuring system reliability, and optimizing IT service delivery. Capital One offers a collaborative environment where you can develop specialized skills in enterprise systems, network management, and cybersecurity protocols while contributing to mission-critical projects. This position is ideal for tech professionals passionate about driving innovation and maintaining operational excellence in a fast-paced financial technology landscape.
Tanggung Jawab
- Assist Senior IT Specialist in daily IT operations planning and shift coverage coordination
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Act as primary SME for resolving complex technical inquiries from internal stakeholders
- Implement and maintain IT security protocols and compliance standards
- Document system configurations, processes, and troubleshooting procedures
- Collaborate with vendors for equipment procurement and service-level agreements
- Monitor system performance metrics and proactively address potential issues
- Train end-users on technology solutions and best practices
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- 3+ years of experience in IT operations, system administration, or technical support
- Proficiency in Windows Server, Active Directory, and virtualization technologies
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and security frameworks
- Experience with ITSM tools (ServiceNow, Jira) and ticket management systems
- Relevant certifications (CompTIA Network+, Microsoft Azure, ITIL) preferred
- Exceptional problem-solving abilities with analytical mindset
- Excellent communication skills for cross-functional collaboration