Deskripsi Pekerjaan
Join Daosheng Communication as a Technician in Batam and become an integral part of our commitment to delivering exceptional technical services. We're seeking a skilled professional to provide outstanding customer support and handle complex equipment maintenance challenges. In this role, you'll diagnose technical issues, perform precise repairs, and ensure optimal equipment performance across various client scenarios. Our team values precision, problem-solving, and continuous learning, offering a dynamic environment where your technical expertise will directly impact customer satisfaction and operational efficiency. With competitive compensation and opportunities for professional development, this position is ideal for technicians passionate about delivering reliable solutions in a fast-paced telecommunications environment.
Tanggung Jawab
- Provide exceptional customer service and technical support to resolve client inquiries efficiently
- Diagnose equipment malfunctions and perform precise repairs and maintenance services
- Execute service tasks according to technical requirements and case-specific needs
- Maintain accurate service records and documentation for all technical interventions
- Collaborate with team members to ensure seamless service delivery and quality control
- Stay updated with technical advancements and best practices in equipment servicing
Kualifikasi
- High school diploma or vocational certification in electronics/telecommunications
- Minimum 1-2 years of hands-on technical experience in equipment servicing
- Strong diagnostic and troubleshooting skills for communication systems
- Proficiency in using technical tools and diagnostic equipment
- Excellent communication skills with ability to explain technical concepts clearly
- Certification in relevant technical fields (e.g., Cisco, Huawei) preferred
- Ability to work independently and manage multiple service requests