Deskripsi Pekerjaan
Join Work Avenue And Business Solutions Incorporated as a Telco Account Customer Service Representative and launch your career in the dynamic telecommunications industry! We are seeking passionate individuals who are dedicated to providing exceptional customer service to our valued clients.
As a Telco Account Customer Service Representative, you will be the first point of contact for customers seeking assistance with their telecommunications services. Your role is crucial in ensuring customer satisfaction, resolving inquiries, and building lasting relationships with our clients. You will be responsible for handling a variety of tasks including account management, billing inquiries, service troubleshooting, and upselling additional services.
We offer a competitive salary package, comprehensive training, and a supportive work environment that encourages professional growth. If you have excellent communication skills, a customer-centric mindset, and a passion for the telecommunications sector, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound calls from customers regarding their telecommunications accounts
- Provide accurate information about products, services, promotions, and billing inquiries
- Resolve customer complaints and issues in a timely and efficient manner
- Update customer information and account details in the system
- Identify opportunities to upsell or cross-sell additional services based on customer needs
- Document all customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex customer issues
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
Kualifikasi
- High school diploma or equivalent; college degree is a plus
- At least 6 months to 1 year of customer service experience, preferably in a call center environment
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic computer knowledge and familiarity with CRM systems
- Positive attitude and willingness to learn new technologies and services
- Ability to work flexible hours including weekends and holidays if required