Deskripsi Pekerjaan
Join Concentrix's dynamic team in Alabang as a Telco Account Representative! This full-time opportunity offers competitive compensation of ₱20,000–₱27,000 monthly, perfect for professionals passionate about telecommunications and customer excellence. As a key player in our call center operations, you'll manage telecommunications accounts, resolve complex customer inquiries, and drive satisfaction through personalized solutions. Enjoy comprehensive training, career growth opportunities, and a collaborative environment that values innovation. Located in the bustling Alabang district, this role combines competitive pay with the chance to develop expertise in the rapidly evolving telecom sector. Apply today to become part of a global leader in customer experience management.
Tanggung Jawab
- Manage telecommunications customer accounts and resolve service inquiries
- Process account changes, billing concerns, and technical troubleshooting
- Build and maintain strong customer relationships through proactive communication
- Meet performance metrics including call handling time and customer satisfaction scores
- Document interactions and update customer information in CRM systems
- Collaborate with technical teams to resolve complex service issues
- Adhere to compliance standards and company service protocols
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Excellent communication skills in English and Tagalog
- Strong problem-solving abilities and attention to detail
- Basic proficiency with CRM systems and office software
- Ability to work flexible shifts including weekends and holidays
- Willingness to undergo background checks and pre-employment screenings