Deskripsi Pekerjaan
Join Foundever's prestigious telecommunications team in Bacolod City and unlock your potential with an exceptional compensation package! We're seeking passionate Customer Service Representatives to deliver world-class support to telecom clients. Enjoy a competitive monthly salary of ₱19,000–₱21,000 plus a generous ₱10,000 New Hire Incentive – making this an unparalleled opportunity for career growth in the thriving BPO sector. As a key member of our Telco Account, you'll gain exposure to cutting-edge communication technologies while developing transferable skills in problem-solving, conflict resolution, and digital customer engagement. We provide comprehensive training, flexible scheduling options, and a supportive team environment designed to help you succeed. Whether you're an experienced professional or launching your customer service career, Foundever offers the platform to excel in one of the most dynamic industries today.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding telecommunications products, services, and billing
- Resolve technical issues, service disruptions, and account-related complaints
- Process service upgrades, plan changes, and new connection requests
- Maintain accurate customer records and documentation in CRM systems
- Meet performance metrics including call handling time, first-contact resolution, and CSAT scores
- Collaborate with technical support teams for complex issue escalation
- Adhere to telecommunications compliance regulations and company protocols
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Excellent command of English and Filipino languages
- Minimum 6 months customer service experience (BPO/telecom background advantageous)
- Proficiency in Windows OS and basic computer applications
- Strong problem-solving and active listening abilities
- Ability to work flexible shifts including weekends and holidays
- Positive attitude with resilience under pressure
- Willingness to undergo background verification and drug screening