Deskripsi Pekerjaan
We are looking for a dedicated and customer-focused Telco Customer Service Representative (CSR) to join our team in Davao City. In this pivotal role, you will serve as the primary point of contact for our valued customers, ensuring they receive top-tier support regarding their telecommunications services. We pride ourselves on delivering excellence, and we are seeking an individual who is passionate about resolving customer inquiries efficiently and building lasting relationships.
As a CSR, you will be responsible for managing high volumes of inbound and outbound communications, ranging from calls and emails to chat support. You will play a key role in troubleshooting technical issues, processing service requests, and ensuring accurate account management. If you are a problem-solver with a positive attitude and excellent communication skills, we want to hear from you. Join Work Avenue And Business Solutions Incorporated and help us keep our customers connected and satisfied.
Tanggung Jawab
- Manage high-volume inbound and outbound customer calls and emails regarding telecommunications services.
- Resolve customer inquiries and complaints regarding billing, technical issues, and service outages with a focus on first-contact resolution.
- Process service requests, account modifications, and upgrades accurately and efficiently.
- Maintain detailed and up-to-date customer records in the CRM database.
- Collaborate with technical support teams to escalate complex issues and ensure timely resolution.
- Provide accurate information about product features, pricing plans, and promotions to customers.
- Adhere to company call scripts and quality assurance standards to ensure consistent service delivery.
Kualifikasi
- Strong verbal and written communication skills in English.
- Proficiency in using computers and navigating various software applications (Microsoft Office Suite).
- Previous experience in customer service, call centers, or the telecommunications industry is preferred.
- Ability to work in a fast-paced, target-oriented environment while maintaining a positive demeanor.
- High school diploma or Bachelor’s degree in any field.
- Excellent problem-solving skills and the ability to handle stress effectively.
- Flexibility to work in rotating shifts and extended hours as required by business needs.