Deskripsi Pekerjaan
Are you ready to take your career to the next level in the dynamic world of telecommunications? Foundever is currently seeking dedicated and enthusiastic Telco Customer Service Representatives to join our growing team in Cebu. We are offering an exciting opportunity with a competitive monthly salary of up to ₱21,000, along with a special ₱10,000 New Hire Incentive for eligible candidates. This is your chance to work with a global leader in business process management and deliver exceptional support to clients.
As a representative, you will serve as the voice of our client, handling inbound and outbound inquiries with professionalism and empathy. We pride ourselves on our inclusive culture and provide comprehensive training to ensure your success. If you are looking for a stable, full-time role with growth potential in the heart of Cebu, we want to hear from you. Join us and build a rewarding future with Foundever.
Tanggung Jawab
- Handle inbound and outbound customer calls to resolve inquiries regarding telecommunications services.
- Provide accurate information regarding billing, account status, and product features.
- Build rapport with customers and maintain a high level of customer satisfaction.
- Document all customer interactions and issues in the CRM system accurately.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Meet and exceed daily, weekly, and monthly performance KPIs.
- Assist in the onboarding and training of new team members when required.
Kualifikasi
- High School Diploma or equivalent required; Bachelor’s degree is a plus.
- Proven experience in customer service or call center operations.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Basic computer literacy and familiarity with CRM software.
- Willingness to work on shifting schedules, including weekends and holidays.