Deskripsi Pekerjaan
Join Foundever as a Telco Customer Service Representative and kickstart your career in the dynamic telecommunications industry! We're offering an exceptional opportunity for individuals with no prior experience to earn up to ₱21,000 monthly salary plus additional incentives.
As a key member of our Telco team, you'll be at the forefront of customer interactions, providing exceptional service to our valued clients. This role offers comprehensive training and support to help you develop the skills needed to succeed in the telecommunications sector. Whether you're a fresh graduate or looking to transition into a new career, this position provides the perfect platform for growth and development.
Foundever is a global leader in customer experience management, with a strong presence in the Philippines. We pride ourselves on creating a supportive work environment where employees can thrive and build meaningful careers. Our commitment to employee development is reflected in our comprehensive training programs, performance incentives, and opportunities for advancement.
In this role, you'll gain valuable experience in customer service, telecommunications, and problem-solving – skills that are highly transferable and valuable in today's job market. You'll work with a diverse team of professionals dedicated to delivering exceptional service to our clients.
Don't miss out on this exciting opportunity to join a leading global customer experience company. Apply now and take the first step towards a fulfilling career in telecommunications!
Tanggung Jawab
- Provide exceptional customer service to telecommunications clients, addressing inquiries, concerns, and resolving issues promptly and professionally
- Assist customers with account management, billing inquiries, service changes, and troubleshooting technical problems
- Document customer interactions and transactions accurately in the company's CRM system
- Meet and exceed performance metrics including call quality, customer satisfaction scores, and productivity targets
- Stay updated on product knowledge, services, and industry trends to provide accurate information to customers
- Collaborate with team members and supervisors to ensure consistent service delivery and continuous improvement
- Adhere to company policies, procedures, and compliance requirements in all customer interactions
Kualifikasi
- No prior experience required - comprehensive training will be provided
- High school diploma or equivalent (college education is a plus)
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and customer service orientation
- Basic computer literacy and ability to navigate multiple systems simultaneously
- Ability to work in a fast-paced environment and handle customer inquiries efficiently
- Positive attitude, patience, and willingness to learn
- Must be available to work on flexible schedules, including evenings, weekends, and holidays as needed