Deskripsi Pekerjaan
Are you a tech-savvy professional looking to jumpstart your career in the telecommunications industry? Talent Outsourcing Channel Solutions is seeking a dedicated Telco Support Specialist to join our high-performing team in Cebu. In this role, you will be the first point of contact for customers, ensuring seamless connectivity and exceptional service experiences.
We are committed to fostering a culture of excellence and continuous improvement. As a member of our team, you will enjoy a competitive salary package, a generous sign-on bonus, and clear pathways for internal promotion. If you are a problem-solver with a passion for technology and customer satisfaction, we want to hear from you.
Tanggung Jawab
- Provide high-quality technical support to customers regarding telecommunication services, including internet, voice, and data connectivity.
- Diagnose and troubleshoot hardware and software issues through inbound calls, emails, and chat support.
- Explain complex technical concepts to non-technical users in an easy-to-understand manner.
- Document all customer interactions accurately within the CRM system for future reference and service improvements.
- Collaborate with cross-functional teams to escalate complex technical issues to higher-tier support when necessary.
- Ensure adherence to Service Level Agreements (SLAs) regarding response times and resolution quality.
- Participate in ongoing training sessions to stay updated with the latest telecommunications trends and product updates.
Kualifikasi
- At least 1-2 years of experience in customer service or technical support, preferably in a Telco or BPO environment.
- Strong command of the English language, both written and verbal.
- Proficient in navigating multiple computer applications and basic network troubleshooting concepts.
- Excellent analytical and problem-solving skills with a focus on attention to detail.
- Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
- Amenable to shifting schedules, including weekends and holidays.
- High school diploma or equivalent; college degree is a plus.