Deskripsi Pekerjaan
Join TTEC in Iloilo as a Telco Voice Representative and accelerate your career in customer service excellence. This onsite position offers a competitive monthly salary of ₱27,300–₱36,700 while you become the frontline ambassador for telecommunications clients. Reporting directly to a team leader, you'll drive customer satisfaction by resolving inquiries, troubleshooting technical issues, and delivering personalized solutions. Our dynamic environment fosters professional growth through continuous training and performance-based incentives. Be part of a globally recognized company that values your contribution to team success and customer loyalty. If you're passionate about communication and problem-solving, this role provides the perfect platform to develop your skills while making tangible impact.
Tanggung Jawab
- Handle inbound/outbound customer calls for telecommunications services
- Resolve billing, technical, and service-related inquiries efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Meet/exceed performance metrics including call handling time and satisfaction scores
- Collaborate with team members to share best practices and solutions
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training programs to enhance product knowledge
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months customer service or call center experience
- Excellent English communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Basic computer literacy and familiarity with CRM platforms
- Ability to work flexible schedules including weekends/holidays
- Must be willing to work onsite in Iloilo City