Deskripsi Pekerjaan
Join PT Mitra Koleksi Mandiri as a Telecollection Officer and play a vital role in our financial recovery process. In this dynamic position, you'll be responsible for proactively contacting customers via telephone to remind them about overdue payments and negotiate favorable repayment solutions. You'll maintain accurate records of all communications, ensure compliance with regulatory guidelines, and contribute to reducing outstanding receivables while preserving customer relationships. This role requires excellent communication skills, resilience, and a customer-centric approach to achieve collection targets while upholding our company's reputation for professionalism and integrity.
Tanggung Jawab
- Conduct outbound calls to customers with overdue accounts using established scripts and protocols
- Negotiate payment arrangements and settlement plans based on customer financial situations
- Document all customer interactions accurately in the CRM system with detailed notes
- Monitor and update account statuses daily to reflect payment progress and collection activities
- Collaborate with internal teams to resolve complex payment disputes or account discrepancies
- Maintain strict compliance with financial regulations and company collection policies
- Meet or exceed monthly collection targets and key performance indicators
Kualifikasi
- High school diploma or equivalent; relevant experience in collections or customer service preferred
- Excellent verbal communication skills in Bahasa Indonesia with clear articulation
- Strong negotiation abilities and persuasive communication techniques
- Proficient in using CRM software and Microsoft Office applications
- Ability to work independently in a fast-paced, target-driven environment
- Resilience to handle customer objections and maintain composure under pressure
- Attention to detail for accurate record-keeping and documentation
- Basic understanding of financial terminology and debt collection processes