Deskripsi Pekerjaan
Are you a communication enthusiast looking to kickstart your career in the telecommunications industry? Work Avenue And Business Solutions Incorporated is seeking a dedicated and customer-focused Telecom Account Representative to join our growing team in the Davao site. In this role, you will be the primary point of contact for our valued customers, ensuring they receive world-class support for their billing, account management, and service-related inquiries.
We pride ourselves on fostering a collaborative environment where top-tier talent can thrive. As an Account Representative, you will utilize your problem-solving skills to provide accurate and efficient solutions, contributing to high customer satisfaction scores. Whether you are an experienced customer service professional or a motivated individual looking for a stable career path, we provide the training and support you need to succeed.
Join a dynamic team where your voice matters, your work has an impact, and your professional growth is our priority. If you are passionate about helping others and eager to excel in the BPO/Telecom sector, apply today!
Tanggung Jawab
- Deliver exceptional customer support via phone, chat, or email regarding telecom service inquiries.
- Assist customers with billing discrepancies, account adjustments, and plan explanations.
- Troubleshoot basic service issues and provide accurate technical guidance.
- Maintain high levels of customer satisfaction by providing friendly and professional assistance.
- Adhere to company policies, procedures, and data privacy regulations at all times.
- Document all customer interactions accurately in the CRM database.
- Meet or exceed daily KPIs including average handling time, quality scores, and resolution rates.
Kualifikasi
- Must be at least a Senior High School graduate (college undergraduates are encouraged to apply).
- Strong command of the English language, both verbal and written.
- Demonstrated ability to handle customer concerns with patience and empathy.
- Basic computer literacy and proficiency in navigating multiple software applications.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Willingness to work on a shifting schedule, including weekends and holidays if required.
- Previous experience in a BPO or customer service environment is an advantage but not required.