Deskripsi Pekerjaan
Are you a communication expert looking to kickstart or advance your career in the BPO industry? Work Avenue And Business Solutions Incorporated is seeking a dedicated Telecom Customer Service Associate to join our growing team in Davao City. This is an exciting opportunity to provide world-class support for a major telecommunications account.
As a key member of our team, you will act as the voice of our brand, helping customers navigate their telecommunications services with ease. We are looking for individuals who thrive in a fast-paced environment and are passionate about solving technical queries and delivering exceptional customer experiences. If you have a knack for problem-solving and a desire to build a stable career in a premier BPO, we want to hear from you!
We offer competitive compensation, a supportive work environment, and opportunities for professional development. Join a team where your talent is recognized and your growth is encouraged.
Tanggung Jawab
- Provide high-quality technical and customer support via phone, email, or chat for telecommunications products.
- Efficiently troubleshoot service disruptions, billing inquiries, and account-related concerns.
- Maintain high levels of customer satisfaction by providing accurate information and professional service.
- Document all customer interactions accurately in the CRM database.
- Collaborate with team leads and peers to identify opportunities for service improvement.
- Ensure adherence to company policies, data privacy guidelines, and performance metrics.
- Stay updated on new product features, service changes, and troubleshooting procedures.
Kualifikasi
- At least a High School graduate (Senior High School level or K-12 graduate).
- Prior experience in a BPO, call center, or customer-facing role is highly preferred but not required.
- Basic technical aptitude and familiarity with internet and mobile services.
- Excellent English communication skills, both verbal and written.
- Strong problem-solving skills and the ability to multitask effectively.
- Must be willing to work on-site in Davao City.
- Ability to work in shifting schedules, including weekends and holidays.