Deskripsi Pekerjaan
Join Talent Outsourcing Channel Solutions as a Telecommunication Customer Service Agent and become part of a dynamic team dedicated to delivering exceptional service in the fast-paced telecom industry. We offer a competitive monthly salary of ₱28,000, comprehensive health benefits, and clear pathways for career advancement. In this supportive team environment, you'll handle customer inquiries, resolve technical issues, and ensure seamless communication experiences. Our commitment to employee development includes continuous training programs and opportunities to specialize in emerging telecom technologies. This role requires strong problem-solving abilities and a passion for customer satisfaction, with performance-based incentives for top performers.
Tanggung Jawab
- Handle inbound/outbound calls regarding telecom services, billing, and technical support
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and transactions in CRM systems with accuracy
- Upsell/promote telecom products and services during customer interactions
- Collaborate with technical teams to escalate complex network/service issues
- Adhere to compliance standards for data privacy and service protocols
- Participate in regular training to update product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 6 months customer service or call center experience
- Fluent in English and Tagalog with excellent communication skills
- Proficient in CRM software and basic troubleshooting tools
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving and conflict resolution abilities
- Positive attitude with adaptability to changing technologies