Deskripsi Pekerjaan
Are you a natural communicator with a passion for technology? Talent Outsourcing Channel Solutions is seeking dedicated Telecommunication Customer Service Associates to join our rapidly growing team in the heart of Makati City. In this role, you will be the voice of our brand, providing world-class support to customers navigating telecommunications services.
We pride ourselves on fostering a dynamic, supportive, and professional environment where your talent is recognized and rewarded. If you are looking for a career that offers stability, excellent health benefits, and a clear path for professional growth, we want to hear from you. You will be handling customer inquiries, resolving technical issues, and ensuring that every interaction enhances our reputation for quality service.
We offer a competitive monthly salary of ₱22,000, comprehensive health insurance, and paid leave credits from day one. Join us and help us connect the world, one customer at a time.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Troubleshoot basic technical issues related to telecommunications services, internet connectivity, and billing.
- Provide accurate information regarding company products, promotions, and service plans.
- Document customer interactions and resolutions accurately in our CRM database.
- Collaborate with internal teams to escalate complex technical concerns to appropriate departments.
- Meet or exceed individual and team performance KPIs, including quality scores and call resolution times.
- Maintain a positive, customer-centric attitude to ensure high levels of customer satisfaction and retention.
Kualifikasi
- At least 1 year of experience in a customer service or call center environment, preferably in the telco industry.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and high attention to detail.
- Ability to multitask and navigate multiple software applications simultaneously.
- Must be willing to work on flexible shifts, including weekends and holidays.
- Highly organized, reliable, and capable of working in a fast-paced environment.
- A positive mindset and a strong commitment to delivering exceptional service.