Deskripsi Pekerjaan
Are you an energetic and committed individual looking for a dynamic role in customer engagement? Join our fast-growing team at Private Advertiser as a Telemarketing Specialist in Subang Jaya, Selangor! We are on the hunt for passionate individuals ready to make a significant impact by connecting with customers and providing exceptional online support.
This is an exciting opportunity to be at the forefront of our customer communication efforts. As a Telemarketing Specialist, you will be responsible for building relationships, understanding customer needs, and effectively promoting our offerings through engaging conversations. You'll play a crucial role in our continued expansion, contributing directly to our sales and customer satisfaction goals.
We believe in fostering a supportive and collaborative environment where your contributions are valued, and your professional growth is encouraged. If you thrive in a target-driven yet friendly atmosphere, possess excellent communication skills, and are eager to learn and develop, then this could be your next big career step. You'll work with innovative tools and strategies to ensure our customers receive the best possible experience, whether through outbound calls or online interactions.
If you're ready to jumpstart your career in a vibrant industry with a competitive salary package and opportunities for advancement, apply today! We're looking for individuals who are not just looking for a job, but a place where they can truly shine and grow with us.
Tanggung Jawab
- Conduct outbound calls to prospective and existing customers to promote products/services and generate leads.
- Engage customers in professional and persuasive conversations to achieve sales targets and appointment setting goals.
- Handle inbound customer inquiries and provide accurate information and support via phone and online channels.
- Build and maintain strong customer relationships by delivering excellent service and follow-up.
- Maintain comprehensive and accurate records of customer interactions and sales activities in the CRM system.
- Collaborate with the sales and marketing teams to develop and refine telemarketing strategies.
- Identify customer needs and pain points, offering tailored solutions and escalating complex issues as necessary.
- Stay updated on product knowledge, market trends, and competitor activities to effectively position offerings.
Kualifikasi
- Minimum SPM/O-Levels qualification or equivalent; diploma/degree in any field is an advantage.
- Proven experience in telemarketing, sales, or a customer service-related role is preferred.
- Exceptional verbal communication and interpersonal skills, with a clear and confident telephone manner.
- Ability to persuade, influence, and negotiate effectively with a diverse range of customers.
- Proficiency in English and Bahasa Malaysia is essential; additional language skills are a plus.
- Basic computer literacy and familiarity with CRM software (e.g., Salesforce, HubSpot) or willingness to learn.
- Goal-oriented with a strong drive to achieve and exceed targets.
- Positive attitude, resilience, and the ability to work effectively both independently and as part of a team.