Deskripsi Pekerjaan
Join the dynamic team at Home Credit as a Telesales Operator and take your career to the next level. We are seeking a motivated and results-driven individual to represent our brand and connect with potential customers through professional communication. In this pivotal role, you will serve as the primary point of contact for clients via telephone, providing exceptional service while introducing our comprehensive range of insurance products. If you thrive in a fast-paced environment and have a passion for helping others achieve financial security, this is the perfect opportunity for you.
As a Telesales Operator, you will act as the voice of Home Credit, ensuring every interaction leaves a lasting positive impression. You will engage with customers to understand their unique needs, explain complex insurance policies in simple terms, and guide them toward the best solutions. Your goal will be to meet and exceed daily and monthly sales targets while maintaining high standards of customer satisfaction. We value creativity, resilience, and a customer-centric approach, and we are looking for someone who can embody these qualities to help us expand our market presence.
Tanggung Jawab
- Conduct outbound telesales calls to prospective clients to introduce and sell Home Credit insurance products effectively.
- Handle inbound customer inquiries professionally, providing accurate information and resolving issues promptly.
- Explain product features, benefits, and policy terms and conditions clearly to ensure full customer understanding.
- Identify cross-selling and upselling opportunities during conversations to maximize revenue per call.
- Maintain detailed and accurate records of all customer interactions and sales activities in the CRM system.
- Meet and exceed daily, weekly, and monthly sales targets and performance KPIs consistently.
- Stay updated on product knowledge and sales scripts to deliver consistent and effective service.
Kualifikasi
- Minimum of a high school diploma or equivalent; a Bachelor’s degree is preferred.
- Proven experience in telesales, customer service, or a sales-related role is required.
- Excellent verbal communication skills with a friendly and professional phone manner.
- Strong persuasion, negotiation, and closing abilities.
- Ability to work under pressure and achieve strict sales targets consistently.
- Basic computer literacy and familiarity with CRM software (experience with Salesforce or similar is a plus).
- Fluent in Indonesian and English is highly desirable.