Deskripsi Pekerjaan
We are currently seeking a highly motivated Temporary Customer Service Officer to join our dynamic team in the East Region. If you are looking for a short-term contract position that offers flexibility and immediate opportunities, this role is perfect for you. In this position, you will serve as the primary point of contact for our valued clients, handling inquiries, resolving issues, and ensuring a seamless customer experience. We pride ourselves on our service standards, and we need a dedicated professional to help us maintain these high levels of excellence during this busy period.
As a Customer Service Officer, you will play a crucial role in building customer loyalty and driving satisfaction. The ideal candidate will be adept at problem-solving, possess a friendly demeanor, and thrive in a fast-paced office environment. This is an excellent opportunity to gain valuable contract experience with a reputable advertiser while enjoying competitive hourly pay.
Tanggung Jawab
- Manage incoming customer calls, emails, and live chat inquiries with a professional and empathetic approach.
- Resolve customer complaints, issues, and requests efficiently to ensure high satisfaction rates.
- Process orders, returns, and service requests accurately and in a timely manner.
- Maintain detailed and up-to-date customer records in the internal CRM database.
- Provide accurate product and service information to clients to help them make informed decisions.
- Collaborate with the sales and operations teams to address complex customer cases.
- Assist with general administrative tasks to support the front office operations.
Kualifikasi
- A minimum of 1-2 years of experience in a customer service or call center environment is preferred.
- Strong verbal and written communication skills in English.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and computer systems.
- Ability to multitask and prioritize work effectively in a fast-paced setting.
- High school diploma or equivalent qualification.
- Flexibility to work off-peak and officer hours as required.