Deskripsi Pekerjaan
Join Penbrothers as a Tenant Concierge and become the cornerstone of exceptional resident experiences in one of Metro Manila's premier locations. In this dynamic role, you'll be the primary point of contact for tenants, ensuring seamless communication and proactive problem-solving within our premium property portfolio. Your hospitality expertise will directly contribute to tenant satisfaction, retention, and community building. You'll collaborate closely with property management teams to maintain high service standards while resolving inquiries efficiently. This position offers the unique opportunity to blend property management fundamentals with customer-centric hospitality, creating a welcoming environment that reflects Penbrothers' commitment to excellence. If you thrive in fast-paced environments and take pride in delivering personalized service, this contract position in Makati City is your ideal career move.
Tanggung Jawab
- Manage tenant inquiries via phone, email, and in-person with prompt, professional responses
- Resolve maintenance requests, complaints, and service issues with urgency and empathy
- Coordinate move-in/move-out processes including inspections and documentation
- Facilitate community events and promote property amenities to enhance tenant engagement
- Maintain accurate tenant records in property management systems
- Collaborate with maintenance and security teams for coordinated service delivery
- Conduct regular property inspections and report maintenance needs
- Implement tenant feedback systems to continuously improve service quality
Kualifikasi
- Associate's or Bachelor's degree in Hospitality, Business Administration, or related field
- Minimum 1-2 years in customer service, property management, or hospitality roles
- Exceptional communication and conflict resolution skills
- Proficiency with property management software (e.g., Yardi, AppFolio)
- Strong organizational abilities with attention to detail
- Valid Philippine driver's license (if required for site visits)
- Ability to work flexible hours including weekends and holidays
- Certification in Customer Service or Property Management (preferred)