Deskripsi Pekerjaan
Are you a customer-centric professional with a passion for excellence in property management? PT Jakarta International Hotels & Development Tbk (Holding) is seeking a dedicated Tenant Relation Staff to join our team in Jakarta Selatan. In this pivotal role, you will act as the primary point of contact for our tenants, ensuring their experience within our properties is seamless, professional, and high-quality.
The ideal candidate will be a proactive problem-solver capable of managing complex service escalations, handling sensitive complaints with diplomacy, and implementing effective service recovery strategies. You will play a crucial role in maintaining high tenant satisfaction levels and preserving the reputation of our prestigious developments. If you thrive in a fast-paced environment where communication and interpersonal skills are paramount, we want to hear from you.
Tanggung Jawab
- Serve as the primary liaison between property management and tenants to ensure clear and professional communication.
- Proactively manage tenant inquiries, complaints, and service requests in a timely and efficient manner.
- Handle critical incidents and service escalations with a solution-oriented approach, ensuring swift service recovery.
- Conduct regular site walkthroughs to monitor property standards and tenant compliance with building regulations.
- Coordinate with internal departments (maintenance, security, housekeeping) to facilitate service fulfillment.
- Maintain accurate records of tenant interactions, feedback, and incident reports in the CRM system.
- Contribute to the continuous improvement of tenant service protocols and property management processes.
Kualifikasi
- Bachelor’s degree in Hospitality, Communication, Business Administration, or a related field.
- Minimum 2 years of experience in tenant relations, guest services, or property management (Real Estate industry experience is preferred).
- Exceptional verbal and written communication skills in both Bahasa Indonesia and English.
- Strong conflict resolution, negotiation, and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to remain calm under pressure and handle difficult customer interactions with professional grace.
- Willingness to work on-site in Jakarta Selatan.