Deskripsi Pekerjaan
Are you a people person with a passion for property management and excellence in service? PT Swarna Kanaka Parigraha is seeking a proactive and solution-oriented Tenant Relations Executive to join our team in Semarang. In this role, you will be the primary point of contact for our tenants, acting as a bridge between management and our community to ensure a seamless, high-quality living or working environment.
As our Tenant Relations Executive, you will be instrumental in fostering a positive community atmosphere. We are looking for someone who thrives on building long-term relationships, navigating complex inquiries with empathy, and ensuring that our operational standards are met with precision. If you are highly organized, possess excellent communication skills, and have a natural ability to resolve conflicts effectively, we want to hear from you.
You will play a critical role in our property success, ensuring high tenant satisfaction rates, retention, and a smooth daily operational flow. This position is perfect for a customer-centric professional looking to advance their career in the dynamic Indonesian real estate sector.
Tanggung Jawab
- Serve as the primary liaison between property management and tenants to ensure clear and consistent communication.
- Proactively address and resolve tenant inquiries, feedback, and formal complaints in a timely and professional manner.
- Oversee daily administrative operations related to tenant move-ins, move-outs, and ongoing occupancy requirements.
- Monitor and enforce building policies and house rules to maintain a safe, comfortable, and pleasant environment for all residents.
- Coordinate with facility management teams to ensure maintenance requests are addressed promptly and effectively.
- Maintain accurate tenant databases and records, ensuring all documentation is up-to-date and compliant.
- Organize and facilitate tenant-focused initiatives or events to foster community engagement and satisfaction.
Kualifikasi
- Bachelor’s degree in Hospitality, Business Administration, Communications, or a related field.
- Minimum 1-2 years of experience in property management, customer service, or tenant relations.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Highly proficient in Microsoft Office Suite and property management software.
- Strong interpersonal skills with a proven track record of managing difficult stakeholder relationships.
- Detail-oriented with strong organizational and time-management skills.
- Must be based in or willing to work in Semarang, Jawa Tengah.