Deskripsi Pekerjaan
Are you a dedicated professional with a passion for excellence in property management? Luby Indonesia is seeking a proactive and service-oriented Tenant Relations Officer to join our team in Pasar Kemis, Banten. In this pivotal role, you will serve as the primary point of contact for our tenants, ensuring their experience is seamless and professional.
As the face of our property operations, you will be responsible for fostering strong relationships, resolving concerns with empathy and efficiency, and maintaining the highest standards of service quality. The ideal candidate is an organized communicator who thrives in a fast-paced environment and possesses a sharp eye for administrative detail. Join us and contribute to the operational success of our growing community.
Tanggung Jawab
- Build and maintain strong, professional relationships with all property tenants.
- Serve as the primary liaison for daily tenant inquiries, ensuring timely and effective resolution of complaints.
- Manage the administrative lifecycle of tenancies, including lease documentation and tenant record-keeping.
- Facilitate the smooth execution of unit handovers and regular property inspections.
- Coordinate seamlessly with internal cross-functional teams to address maintenance or operational issues.
- Maintain high service standards to support the overall operational efficiency of the property kawasan.
- Prepare periodic reports on tenant satisfaction and property feedback for management review.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, Property Management, or a related field.
- Minimum 1-2 years of experience in Tenant Relations, Customer Service, or Property Administration.
- Strong interpersonal skills with the ability to handle difficult conversations professionally.
- Highly organized with excellent proficiency in Microsoft Office Suite and property management software.
- Deep understanding of tenant rights, property operational standards, and conflict resolution techniques.
- Ability to work independently and manage multiple priorities in a high-volume environment.
- Excellent verbal and written communication skills in both Indonesian and English.