Deskripsi Pekerjaan
Join our dynamic hospitality team as a Tenant Relations Specialist in Kemayoran, Jakarta. This pivotal role bridges the gap between property management and tenant satisfaction, ensuring seamless operations within our premium hospitality establishment. You'll be the cornerstone of tenant communication, fostering positive relationships while maintaining high service standards. If you thrive in fast-paced environments and excel at conflict resolution, this opportunity offers career growth in Jakarta's vibrant tourism sector. Apply now to become part of our commitment to exceptional guest experiences.
Tanggung Jawab
- Manage tenant communications and relationship maintenance
- Handle tenant inquiries, complaints, and resolution processes
- Coordinate with maintenance teams for property upkeep requests
- Conduct regular property inspections and compliance checks
- Facilitate tenant onboarding and orientation programs
- Monitor tenant satisfaction metrics and implement improvements
- Collaborate with marketing team for tenant retention initiatives
Kualifikasi
- Bachelor's degree in Hospitality Management or Business Administration
- Minimum 2 years experience in tenant relations or customer service
- Proficiency in Bahasa Indonesia and English communication
- Strong conflict resolution and interpersonal skills
- Knowledge of property management systems and CRM software
- Ability to multitask in high-pressure hospitality environments
- Attention to detail and documentation accuracy