Deskripsi Pekerjaan
Join Dover Chemical as a Terminal Customer Service Manager and drive our market growth strategy in Jakarta. You'll lead terminal service initiatives, ensuring seamless operations and exceptional customer experiences. This pivotal role involves developing market development plans, conducting stakeholder communications, and implementing service optimization strategies to enhance customer satisfaction and retention. You'll collaborate with cross-functional teams to align terminal operations with business objectives while maintaining industry compliance standards. Your expertise will directly contribute to expanding our market presence and achieving sustainable revenue growth in the chemical distribution sector.
Tanggung Jawab
- Develop and execute market development strategies for terminal services to drive company growth
- Lead customer relationship management for key terminal accounts
- Conduct comprehensive service training and socialization sessions for staff and partners
- Monitor service performance metrics and implement improvement initiatives
- Coordinate logistics and operational activities to ensure efficient terminal operations
- Prepare detailed market analysis and customer feedback reports
- Collaborate with sales teams to align service offerings with market demands
- Ensure compliance with safety and regulatory standards at terminal facilities
Kualifikasi
- Bachelor's degree in Business, Logistics, or related field
- 5+ years in customer service management, preferably in chemical/industrial sector
- Proven experience in market development and stakeholder management
- Strong leadership and team development capabilities
- Excellent communication and presentation skills in Bahasa Indonesia and English
- Knowledge of terminal operations and chemical distribution practices
- Proficiency in CRM systems and data analytics tools
- Ability to work under pressure and resolve complex customer issues