Deskripsi Pekerjaan
Are you passionate about travel and dedicated to delivering exceptional customer service? Travel Lounge Bacolod Victorina Arcade is seeking a dynamic and detail-oriented Ticketing and Reservations Officer to join our bustling team in Bacolod City, Negros Occidental. This is an incredible opportunity to be at the heart of the travel industry, helping clients plan their dream journeys and ensuring seamless booking experiences.
As a key member of our team, you will be instrumental in processing flight, hotel, and tour reservations with precision and efficiency. Your primary focus will be on ensuring the accuracy of all bookings and providing superior customer service that leaves a lasting positive impression. If you thrive in a fast-paced environment, possess excellent organizational skills, and have a genuine desire to assist travelers, we invite you to apply.
Travel Lounge Bacolod Victorina Arcade is renowned for its personalized service and comprehensive travel solutions. We are looking for an individual who shares our commitment to excellence and can contribute to our reputation for reliability and customer satisfaction. This role offers the chance to grow your expertise in ticketing systems, expand your knowledge of global destinations, and build meaningful relationships with our valued clientele. Join us in making travel dreams a reality!
Tanggung Jawab
- Process and manage flight, hotel, and tour reservations accurately and efficiently using Global Distribution Systems (GDS) or other booking platforms.
- Issue and re-issue tickets, process cancellations, and handle amendments in accordance with airline and supplier policies.
- Provide exceptional customer service, addressing inquiries, offering travel advice, and resolving booking-related issues promptly and professionally.
- Collect and process payments, ensuring all financial transactions are recorded correctly.
- Maintain up-to-date knowledge of travel regulations, visa requirements, fare rules, and destination information.
- Build and maintain strong relationships with clients and travel suppliers.
- Assist in preparing travel itineraries and ensuring all necessary travel documents are in order.
- Maintain accurate customer records and booking data.
Kualifikasi
- Proven experience (1-2 years) in a ticketing, reservations, or travel consultant role within the hospitality or travel industry.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo is highly preferred.
- Excellent communication skills, both written and verbal, with a strong customer-centric approach.
- Exceptional attention to detail and accuracy in data entry and transaction processing.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to handle challenging customer situations with grace.
- Knowledge of various travel destinations, airlines, and accommodation options.
- Bachelor's degree in Tourism, Hospitality Management, or a related field; or equivalent vocational training/experience.