Deskripsi Pekerjaan
Elevate your career at PT Mangrove Data Group, where your expertise fuels our expansion into cutting-edge digital services. We're seeking a meticulous Ticketing Data Administrator to join our innovative team in Badung, Bali. This pivotal role involves managing critical ticketing data systems, ensuring data integrity, and supporting our digital transformation initiatives. You'll be at the heart of our operational efficiency, maintaining accurate records and generating actionable insights that drive business decisions.
As a key member of our administrative support unit, you'll collaborate with cross-functional teams to optimize data workflows and enhance service delivery. Your attention to detail will directly impact our customer satisfaction metrics and operational excellence. This position offers competitive compensation and the opportunity to grow within a forward-thinking organization committed to technological innovation.
Tanggung Jawab
- Manage and maintain ticketing data systems to ensure operational efficiency
- Validate data accuracy and resolve discrepancies in ticketing records
- Generate comprehensive reports on ticketing metrics and trends
- Implement data security protocols to protect sensitive information
- Collaborate with IT and customer service teams on system improvements
- Train staff on ticketing system best practices
- Optimize data storage and retrieval processes
Kualifikasi
- Bachelor's degree in Information Technology, Data Science, or related field
- 2+ years experience in data administration or ticketing systems
- Proficiency in database management (SQL, MySQL)
- Strong analytical skills with attention to detail
- Experience with CRM or ticketing software (Zendesk, Jira)
- Excellent problem-solving abilities
- Knowledge of data privacy regulations