Deskripsi Pekerjaan
Join our enchanting team at Taman Safari Indonesia, where magic meets wildlife and every day brings extraordinary experiences! We are seeking a dedicated and passionate Ticketing Leader to become an integral part of our hospitality and tourism family in the beautiful region of Batang, Central Java.
As a Ticketing Leader, you will play a crucial role in delivering exceptional guest experiences from the moment they arrive at our world-class wildlife destination. This is a fantastic opportunity for professionals who are enthusiastic about hospitality, tourism, and creating unforgettable memories for visitors of all ages.
In this leadership position, you will oversee daily ticketing operations, manage a team of friendly staff members, and ensure seamless coordination with other departments to maintain our high standards of service excellence. Your strong communication skills and customer-focused approach will help us continue to be recognized as Indonesia's premier wildlife park and family entertainment destination.
We offer a supportive and dynamic work environment where your ideas are valued, professional growth is encouraged, and you'll have the unique opportunity to work alongside passionate colleagues who share your love for animals and hospitality excellence. If you're ready for an adventure that combines leadership challenges with the joy of working in one of Indonesia's most beloved tourist attractions, we want to hear from you!
Tanggung Jawab
- Lead and supervise daily ticketing operations to ensure efficient and accurate transaction processing
- Manage and coordinate ticketing staff schedules, training, and performance evaluations
- Monitor ticket sales targets and implement strategies to achieve revenue goals
- Ensure exceptional customer service standards are consistently maintained for all visitors
- Handle guest inquiries, complaints, and escalations in a professional and timely manner
- Collaborate with marketing teams to promote special packages, events, and seasonal promotions
- Maintain accurate records of daily sales, reconciliations, and operational reports
- Implement and enforce standard operating procedures for ticketing systems and cash handling
Kualifikasi
- Minimum 2-3 years of experience in hospitality, tourism, or customer service leadership roles
- Strong communication and interpersonal skills with the ability to motivate and lead a team
- Proficiency in point-of-sale (POS) systems and ticketing software applications
- Experience in budget management, sales reporting, and performance analysis
- Fluency in Indonesian language; English proficiency is a plus
- Demonstrated ability to work in fast-paced environments while maintaining attention to detail
- Customer-focused mindset with a passion for delivering memorable guest experiences
- Flexible availability to work weekends, holidays, and varying shifts as needed