Deskripsi Pekerjaan
Join Pengiklan Anonim as a Ticketing Staff and become the frontline ambassador of our hospitality experience! In this dynamic role, you'll manage ticket sales and reservations for premier tourism attractions, ensuring every customer receives seamless service from inquiry to redemption. Your expertise will directly enhance visitor satisfaction by providing accurate information about schedules, pricing, and destination features while maintaining efficient transaction processing. You'll collaborate with cross-functional teams to optimize operations and resolve customer inquiries with professionalism and warmth. If you thrive in fast-paced environments and are passionate about creating memorable moments through exceptional service, this is your opportunity to make a tangible impact in Jakarta's tourism sector.
Tanggung Jawab
- Process ticket sales and reservations efficiently using digital and manual systems
- Provide detailed information about attractions, schedules, and pricing to customers
- Handle customer inquiries and resolve complaints with empathy and solutions
- Collaborate with hospitality teams to ensure smooth visitor experiences
- Maintain accurate transaction records and daily sales reports
- Adhere to company protocols for cash handling and security procedures
- Support promotional campaigns and special event ticketing initiatives
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in tourism/hospitality
- Proficiency in ticketing systems and basic computer applications
- Excellent Bahasa Indonesia and English communication skills
- Strong problem-solving abilities with customer-focused mindset
- Ability to multitask in high-pressure environments
- Basic numeracy skills for cash handling and reconciliation
- Punctual with reliable attendance and professional appearance