Deskripsi Pekerjaan
Are you passionate about the tourism industry and delivering world-class guest experiences? Bali Safari, a premier wildlife conservation and recreation destination in Gianyar, is currently seeking a dedicated Ticketing Staff to join our professional team.
As a Ticketing Staff, you will be the first point of contact for our international and domestic guests. You will play a crucial role in ensuring a smooth, welcoming, and efficient entry process. We are looking for an energetic individual who excels in fast-paced environments, maintains a positive attitude under pressure, and is committed to upholding the high service standards of Bali Safari.
If you possess excellent communication skills and a friendly demeanor, we invite you to be part of an organization that promotes wildlife conservation while providing unforgettable memories for thousands of visitors daily.
Tanggung Jawab
- Greet guests warmly and provide information regarding park admission, packages, and special events.
- Operate the Point of Sale (POS) system accurately to process ticket sales and visitor transactions.
- Handle cash, credit card, and digital payment methods with high integrity and attention to detail.
- Provide clear, helpful information about park operational hours, animal show schedules, and visitor safety guidelines.
- Manage visitor inquiries and resolve basic ticketing or booking discrepancies efficiently.
- Maintain a clean, organized, and professional workspace at the ticketing counter.
- Collaborate with the guest relations and security teams to ensure a seamless entry experience during peak periods.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma in Tourism or Hospitality is highly preferred.
- Minimum 1 year of experience in ticketing, customer service, or a front-office role within the tourism or hospitality industry.
- Proficiency in both Bahasa Indonesia and English; ability to speak additional foreign languages is a significant advantage.
- Strong interpersonal skills with a service-oriented mindset.
- Comfortable working in a fast-paced, high-volume environment.
- Ability to work on a rotating shift schedule, including weekends and public holidays.
- Basic computer literacy and familiarity with digital transaction software.
- Well-groomed, professional appearance, and a friendly personality.