Deskripsi Pekerjaan
Join Connext as a Tier 1 Service Desk Specialist and become the frontline hero of our IT support ecosystem! This remote role offers a competitive 25% differential pay premium while you deliver critical first-line technical assistance to users across diverse industries. You'll diagnose and resolve hardware/software issues, ensuring seamless operations through timely, well-documented solutions. This position combines technical troubleshooting with exceptional customer service, making it ideal for tech-savvy professionals who thrive in dynamic environments.
Experience the flexibility of remote work while earning premium compensation. Connext provides comprehensive training and cutting-edge tools to empower your success. You'll collaborate with cross-functional teams to maintain service excellence, implement IT best practices, and contribute to continuous improvement initiatives. This is your opportunity to build a rewarding career in IT support with a company that values innovation and employee growth.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network issues
- Diagnose and resolve technical problems via remote access and phone support
- Document all service requests, solutions, and escalations in ticketing systems
- Collaborate with Tier 2/3 teams to resolve complex technical escalations
- Maintain accurate inventory of IT assets and service records
- Implement IT security protocols and data protection measures
- Conduct user training on IT systems and best practices
Kualifikasi
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of experience in IT support/service desk role
- Proficiency in Windows/macOS operating systems and common software suites
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent communication and customer service abilities
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- CompTIA A+ or similar certification preferred
- Reliable home office setup with high-speed internet