Deskripsi Pekerjaan
Join Enshored Inc. as a Tier 2 NOC Support Specialist and accelerate your IT career with competitive compensation, comprehensive benefits, and growth opportunities. We offer immediate HMO coverage including free dependent coverage, ensuring your family's well-being from day one. In this critical role, you'll be the backbone of our Network Operations Center, monitoring and maintaining enterprise systems while resolving complex technical escalations. We provide ongoing professional development through certifications and advanced training programs, empowering you to master cutting-edge technologies. Enjoy a collaborative environment where your problem-solving skills directly impact business continuity and client satisfaction. With competitive pay, flexible work arrangements, and a culture that values technical expertise, Enshored is your gateway to long-term success in IT infrastructure management.
Tanggung Jawab
- Monitor network infrastructure and systems performance using industry-standard tools
- Diagnose and resolve Tier 2 technical escalations including routing, switching, and security issues
- Manage incident lifecycle from detection through resolution with SLA adherence
- Document technical procedures, network changes, and incident reports
- Collaborate with cross-functional teams (network, security, applications) during major incidents
- Conduct proactive system health checks and performance optimization
- Provide mentorship to Tier 1 support staff and escalate complex issues appropriately
Kualifikasi
- 3+ years of experience in Network Operations Center (NOC) or Tier 2 IT support
- Strong knowledge of networking protocols (TCP/IP, BGP, OSPF) and infrastructure
- Proficiency with monitoring tools (Nagios, SolarWinds, Zabbix) and ticketing systems
- Industry certifications (CCNA, Network+, CompTIA Security+) preferred
- Excellent problem-solving skills with ability to troubleshoot complex issues
- Strong written and verbal communication skills for technical documentation
- Ability to work rotating shifts and respond to after-hours emergencies
- Experience with cloud platforms (AWS, Azure) and virtualization technologies