Deskripsi Pekerjaan
Are you ready to lead the charge in Indonesia's booming social commerce landscape? Hannah Martin Online Shop, a dynamic force in the Retail & Consumer Products sector, is on the hunt for a TikTok Shop Operations Manager to own and elevate our TikTok Shop channel. We are looking for someone who combines operational excellence, a passion for social media trends, and crucially, fluency in Mandarin Chinese to liaise directly with our key suppliers.
In this high-impact role, you will not just manage—you will build. You will define the operational blueprint for our TikTok Shop, optimizing everything from product uploads and campaign schedules to warehouse logistics and customer satisfaction. Your ability to speak Mandarin will open doors for seamless collaboration, allowing you to negotiate better terms and ensure a steady supply of our most popular products.
We are seeking a hands-on leader. You will be in the trenches, analyzing performance metrics, fine-tuning live selling strategies, and ensuring our team hits every target. This is an incredible opportunity for someone who wants to make a tangible impact on a fast-growing business. If you are a strategic operator with a command of Mandarin and a hunger for e-commerce success, join Hannah Martin Online Shop and shape the future of our brand.
Tanggung Jawab
- Lead and manage end-to-end operational workflows for the TikTok Shop, including product listing, inventory management, order processing, and fulfillment.
- Develop and execute strategic initiatives to optimize sales performance, increase conversion rates, and drive revenue growth on the TikTok platform.
- Coordinate with Mandarin-speaking suppliers and international partners to ensure timely stock replenishment and resolve logistics challenges.
- Analyze sales data, customer feedback, and market trends to identify opportunities for product assortment and promotional strategies.
- Manage and mentor a team of operations and customer service staff, fostering a culture of excellence, accountability, and continuous improvement.
- Oversee live-streaming operations by coordinating with hosts and content creators to maximize engagement and sales during live sessions.
- Ensure full compliance with TikTok Shop policies, platform guidelines, and local e-commerce regulations.
Kualifikasi
- Proven experience as an Operations Manager, E-commerce Manager, or similar role in a fast-paced retail or online business environment.
- Must be fluent in Mandarin Chinese (both spoken and written) to effectively communicate with international partners and suppliers.
- In-depth knowledge of the TikTok Shop ecosystem, including seller center operations, affiliate marketing, and live streaming commerce.
- Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Excellent leadership and team management abilities, with a track record of building and motivating successful teams.
- High level of proficiency in Indonesian and English is a strong plus.
- Bachelor's degree in Business, Management, Marketing, or a related field is preferred.
- Target-oriented, resilient, and capable of thriving in a dynamic, high-growth company culture.