Deskripsi Pekerjaan
Join TikTok's Governance and Experience team as a Workforce Management Program Manager and play a pivotal role in shaping the future of our e-commerce ecosystem. Our global mission is to build a safe, trustworthy marketplace for users and partners worldwide. In this role, you'll design and implement workforce management strategies that enhance operational efficiency while ensuring compliance with TikTok's governance standards. You'll collaborate with cross-functional teams including engineering, product, and operations to drive initiatives that improve user experience and platform safety. TikTok offers a dynamic environment where your expertise will directly impact the success of our marketplace. If you're passionate about creating seamless digital experiences and have a knack for program excellence, this is your opportunity to make a significant impact at one of the world's leading tech companies.
Tanggung Jawab
- Develop and implement workforce management programs to optimize operational efficiency for TikTok Shop
- Design governance frameworks ensuring compliance with TikTok's safety policies and industry regulations
- Collaborate with cross-functional teams to align workforce strategies with business objectives
- Analyze workforce data to identify trends and implement performance improvements
- Lead stakeholder engagement initiatives to drive program adoption and success
- Monitor and enhance user/partner experience through workforce optimization strategies
- Report on program effectiveness and recommend data-driven enhancements
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field
- 3+ years of program management experience in e-commerce or tech industry
- Strong analytical skills with ability to interpret workforce data and metrics
- Experience designing governance frameworks or compliance programs
- Excellent stakeholder management and cross-functional collaboration skills
- Proven ability to manage complex projects in fast-paced environments
- Familiarity with TikTok's platform and e-commerce landscape preferred