Deskripsi Pekerjaan
Join our vibrant tourism team as a Tour Desk Staff in the heart of Denpasar, Bali! We're seeking a dynamic individual to serve as the first point of contact for travelers seeking unforgettable Indonesian experiences. In this customer-facing role, you'll provide expert guidance on tours, activities, and accommodations while driving sales through exceptional service. Our supportive environment encourages professional growth in the thriving tourism sector, with opportunities to develop specialized knowledge of Bali's attractions and cultural offerings. Enjoy competitive compensation including base salary plus performance-based sales commission, while contributing to meaningful traveler experiences in one of the world's premier destinations.
Tanggung Jawab
- Manage customer inquiries and provide detailed information about tours, attractions, and travel packages
- Process bookings, reservations, and payments using tourism management systems
- Actively promote and upsell tour packages to maximize revenue generation
- Coordinate with tour operators and suppliers to ensure seamless service delivery
- Handle customer complaints and resolve issues with professionalism and efficiency
- Maintain accurate records of bookings, customer interactions, and sales performance
- Collaborate with team members to enhance customer satisfaction and operational efficiency
Kualifikasi
- High school diploma or equivalent; tourism/hospitality certification preferred
- Minimum 1 year experience in customer service or sales within tourism industry
- Exceptional communication skills in Bahasa Indonesia and English
- Strong sales aptitude and customer-focused mindset
- Proficiency with reservation software and office applications
- Deep knowledge of Bali's tourism landscape, attractions, and cultural practices
- Ability to work flexible hours including weekends and holidays
- Valid work permit for Indonesia (if applicable)