Deskripsi Pekerjaan
Join PT Manova Adikara Tur as a Tour Operations & Product Specialist and become the architect of unforgettable travel experiences. This pivotal role combines strategic product development with hands-on operational excellence to create seamless journeys that exceed client expectations. You'll drive innovation in tour design while ensuring flawless execution from planning to post-trip follow-up, directly contributing to our reputation as Indonesia's premier travel provider.
In this dynamic position, you'll collaborate with cross-functional teams to curate unique itineraries, optimize supplier partnerships, and implement data-driven improvements to our service offerings. Your expertise will shape the future of tourism in Jakarta and beyond, balancing creativity with operational precision to deliver exceptional value to our diverse clientele.
We seek a passionate professional who thrives in fast-paced environments and shares our commitment to excellence. This opportunity offers career growth within Indonesia's leading hospitality and tourism company, where your contributions will directly impact customer satisfaction and business expansion.
Tanggung Jawab
- Design, develop, and refine innovative tour products aligned with market trends and customer preferences
- Coordinate end-to-end tour operations including logistics, transportation, accommodation, and activity scheduling
- Manage supplier relationships and negotiate contracts with hotels, transportation providers, and local vendors
- Monitor tour performance metrics and implement data-driven improvements to operational efficiency
- Conduct market research to identify emerging destinations and competitive opportunities
- Collaborate with marketing teams to promote tour offerings and support sales initiatives
- Handle customer inquiries and resolve operational issues to ensure exceptional service quality
Kualifikasi
- Bachelor's degree in Tourism, Hospitality, Business Administration, or related field
- Minimum 3 years of experience in tour operations or product development within the travel industry
- Deep knowledge of Indonesian tourism destinations, attractions, and regulatory requirements
- Strong analytical skills with experience in itinerary planning and cost management
- Exceptional problem-solving abilities and attention to detail in operational execution
- Proficiency in travel management software and Microsoft Office Suite
- Fluency in Bahasa Indonesia and English; additional languages highly valued