Deskripsi Pekerjaan
Are you a travel industry professional with a passion for designing unforgettable journeys? Panorama JTB Tours Indonesia, a leader in the travel and hospitality sector, is looking for a dynamic Tour Product & Operation Manager to oversee our Europe, Mediterranean, and ANZAC portfolios.
In this high-impact role, you will be the architect of our travel products, responsible for curating bespoke itineraries, securing strategic supplier partnerships, and driving operational excellence. You will combine your deep destination knowledge with analytical insights to ensure our offerings remain market-leading and high-performing. If you thrive on managing complex logistics, negotiating with global partners, and delivering world-class travel experiences, we want you on our team.
We provide a collaborative environment where your creative input and operational leadership will directly shape the way our clients experience some of the most beautiful regions in the world. Join us to elevate the standards of travel in Indonesia.
Tanggung Jawab
- Develop, curate, and maintain competitive tour itineraries for Europe, Mediterranean, and ANZAC destinations.
- Identify, negotiate, and manage relationships with local ground handlers, hotels, and service providers to ensure cost-efficiency and quality.
- Lead end-to-end tour operations, ensuring seamless execution from booking to post-tour feedback.
- Analyze product performance, sales data, and market trends to optimize pricing and itinerary competitiveness.
- Collaborate with marketing and sales teams to create compelling promotional materials for new tour launches.
- Resolve operational escalations and manage crisis situations to ensure passenger safety and satisfaction.
- Conduct regular market research to identify emerging travel trends and new destination opportunities.
- Prepare detailed operational reports for management to support strategic planning and budgeting.
Kualifikasi
- Bachelor’s degree in Tourism, Hospitality Management, Business, or a related field.
- Minimum 3-5 years of experience in tour product management, operations, or travel consultancy.
- Deep working knowledge of European, Mediterranean, and ANZAC travel routes and seasonal tourism patterns.
- Proven negotiation skills with international travel suppliers and vendors.
- Strong analytical mindset with proficiency in MS Office (Excel/PowerPoint) and travel booking systems.
- Excellent command of English; proficiency in additional European languages is a significant advantage.
- Exceptional project management, problem-solving, and time-management capabilities.
- A proactive, results-oriented professional with the ability to thrive under pressure in a fast-paced environment.