Deskripsi Pekerjaan
Join Sarah Lea Travel and Tours as a Tours Associate and become the face of exceptional travel experiences in the heart of Metro Manila. As a key member of our hospitality team, you'll craft memorable journeys for clients by expertly guiding them through our diverse travel packages, answering destination-specific inquiries with passion, and seamlessly processing bookings and transactions. Your role will involve building rapport with travelers, providing personalized recommendations, and ensuring every interaction exceeds expectations. This position is ideal for individuals with a flair for customer service and a deep appreciation for the tourism industry. You'll work in a dynamic environment where your enthusiasm directly impacts client satisfaction and business growth.
Tanggung Jawab
- Assist customers in selecting appropriate travel packages and tours based on their preferences and budget
- Provide detailed information about destinations, itineraries, and travel requirements
- Process sales transactions and manage booking documentation accurately
- Address customer inquiries via phone, email, and in-person with professionalism
- Collaborate with team members to ensure seamless service delivery
- Contribute to maintaining updated knowledge of travel trends and destinations
- Support marketing initiatives by promoting special offers and travel packages
Kualifikasi
- High school diploma or equivalent; tourism or hospitality degree preferred
- 1+ years of customer service or sales experience, preferably in travel/tourism
- Excellent communication and interpersonal skills with a customer-first mindset
- Strong knowledge of Philippine destinations and international travel basics
- Proficiency in booking systems and basic office software
- Ability to work efficiently in fast-paced environments
- Positive attitude with problem-solving aptitude