Deskripsi Pekerjaan
Are you passionate about delivering exceptional guest experiences? Begin your prestigious career in the heart of Singapore's premier shopping and entertainment district, Orchard Road, with a leading name in luxury hospitality.
Our client, a highly reputable hotel based in Orchard, is actively seeking an enthusiastic, polished, and highly motivated Trainee - Front Desk to join their award-winning team. This role is perfect for recent graduates in Hospitality & Tourism Management or individuals looking to make a career switch into the vibrant world of hotels.
This is an incredible opportunity to build upon your classroom studies through our structured Hotel Internship Program. You will learn first-hand about a hotel's end-to-end front office operations, including reservations, guest relations, concierge services, and night audit functions. You will develop world-class customer service skills, master our Property Management System (PMS), and understand what it takes to run a successful and profitable hospitality business in a highly competitive urban market.
As the first and last point of contact for our esteemed guests, you will set the tone for their entire stay. You will be responsible for creating a warm, welcoming environment while maintaining the highest standards of professionalism and efficiency. Your journey here will lay the solid foundation for a long-term, upwardly mobile career within the global hospitality and tourism industry.
What We Offer:
- Comprehensive on-the-job training and mentorship from industry veterans.
- Exposure to a world-class hotel environment in the bustling Orchard Precinct.
- Opportunities for cross-departmental learning (Housekeeping, F&B, Sales).
- Competitive trainee allowance and staff benefits (meal, uniform, shuttle).
- Clear career progression path upon successful completion of the program.
If you are a people-person with a bright, can-do attitude and a passion for service excellence, we want to hear from you. Take the first step towards a rewarding career in Singapore's thriving hospitality sector!
Tanggung Jawab
- Welcome guests upon arrival and manage efficient check-in and check-out procedures.
- Handle guest inquiries, special requests, and complaints promptly and professionally.
- Process reservations, cancellations, and modifications via phone, email, and online channels.
- Coordinate with Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
- Maintain accurate guest accounts and handle billing procedures with precision.
- Promote hotel facilities, services, and local attractions to enhance guest stays.
- Assist with administrative tasks such as filing, data entry, and report generation.
- Uphold strict security and privacy protocols regarding guest information and keys.
Kualifikasi
- Diploma or Degree in Hospitality & Tourism Management (or currently pursuing).
- No prior experience required, but internship experience in a hotel front office is a plus.
- Excellent verbal and written communication skills in English. Fluency in Mandarin or another Asian language is highly advantageous.
- Strong interpersonal skills with a warm, friendly, and approachable demeanor.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with Opera or similar PMS is a bonus.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional grooming and presentation standards.
- Willingness to work shifts (including weekends and public holidays).