Deskripsi Pekerjaan
Are you an experienced L&D professional with a passion for AdTech and Digital Marketing? Concentrix is seeking a dynamic Trainer to join our team in Bridgetowne, Quezon City. In this role, you will play a pivotal part in shaping the success of our technical support teams by delivering high-impact training programs that bridge the gap between complex AdTech concepts and operational performance.
As a Trainer at Concentrix, you will lead end-to-end learning initiatives, ensuring our agents are equipped with the technical acumen and industry knowledge required to excel in the fast-paced Digital Marketing ecosystem. If you are a natural educator who thrives in a collaborative, tech-forward environment and wants to drive operational excellence, we want to meet you.
Tanggung Jawab
- Design and facilitate engaging training modules focused on AdTech platforms, digital marketing analytics, and technical troubleshooting.
- Conduct needs assessments to identify performance gaps and implement targeted coaching solutions.
- Partner with Operations and Quality Assurance teams to align training content with current business goals and client requirements.
- Manage the end-to-end training lifecycle, including classroom instruction, nesting support, and ongoing upskilling.
- Track and report training metrics, including graduation rates, proficiency scores, and impact on key performance indicators (KPIs).
- Create and update training documentation, e-learning materials, and visual aids using industry-standard tools.
- Provide side-by-side coaching and mentorship to new hires and tenured employees to drive continuous improvement.
Kualifikasi
- At least 2-3 years of proven experience as a Corporate Trainer, preferably within the BPO, AdTech, or Digital Marketing sector.
- Strong understanding of digital advertising ecosystems, programmatic advertising, or search engine marketing (SEM).
- Excellent communication, presentation, and public speaking skills with the ability to simplify complex technical concepts.
- Proficiency in learning management systems (LMS) and virtual training tools (Zoom, Teams, etc.).
- Demonstrated ability to analyze performance data and translate insights into actionable training interventions.
- Highly adaptable, organized, and capable of working in a fast-paced, high-volume environment.
- Bachelor’s degree in Education, Human Resources, Communications, or a related technical field is preferred.