Deskripsi Pekerjaan
Are you an expert in Revenue Cycle Management (RCM) with a passion for developing talent? Alldigi Tech is seeking a highly skilled and dynamic Process Trainer to join our team in Taguig City. In this pivotal role, you will be responsible for bridging the gap between operational requirements and team performance by leading comprehensive training initiatives for our Medical Billing units.
You will be at the forefront of our employee development, ensuring that our team is equipped with the latest industry knowledge, coding standards, and billing protocols. The ideal candidate is an engaging communicator who can simplify complex RCM workflows into actionable learning experiences. Join us as we strive for operational excellence in the healthcare technology sector.
Tanggung Jawab
- Design, develop, and deliver comprehensive training programs focused on Revenue Cycle Management (RCM) and Medical Billing processes.
- Conduct New Hire Orientation (NHO) and nesting programs to ensure a smooth transition to live operations.
- Perform regular Training Needs Analysis (TNA) to identify performance gaps and implement targeted coaching interventions.
- Maintain and update training modules, manuals, and knowledge base articles to reflect current billing policies and insurance requirements.
- Collaborate with Quality Assurance and Operations teams to track performance metrics and improve overall team efficiency.
- Facilitate continuous learning workshops for tenured employees regarding updates in healthcare regulations and coding standards.
- Provide detailed reports on training progress, trainee assessments, and program effectiveness to management.
Kualifikasi
- Bachelor’s degree in Healthcare Management, Nursing, Communications, or a related field.
- Minimum of 2-3 years of experience in a training role, specifically within the BPO/RCM or Medical Billing industry.
- In-depth knowledge of the end-to-end Revenue Cycle Management process, including Claims Processing, Denials Management, and AR Follow-up.
- Exceptional presentation and facilitation skills with the ability to engage diverse audiences.
- Proficiency in Learning Management Systems (LMS) and Microsoft Office Suite.
- Strong analytical mindset with the ability to interpret data and turn it into actionable training content.
- Excellent verbal and written communication skills in English.
- Willingness to work in Taguig City on a full-time basis.