Deskripsi Pekerjaan
Are you a passionate educator with a flair for retail excellence? Doran Sukses Indonesia is looking for a dynamic and results-driven Trainer for Retail & Customer Service to join our team in Surabaya. In this pivotal role, you will be the architect of our frontline success, designing and delivering high-impact training programs that elevate our brand standards and customer experience.
As our Trainer, you will bridge the gap between company goals and staff performance. You will spend your time analyzing skill gaps, developing engaging training modules, and providing hands-on coaching to ensure every team member delivers world-class service. If you are an effective communicator who thrives on seeing others succeed, we want you to help shape the future of our retail operations.
Tanggung Jawab
- Design and facilitate comprehensive training programs covering product knowledge, sales techniques, and customer service excellence.
- Conduct regular "on-the-floor" coaching sessions to improve individual sales performance and service delivery.
- Analyze employee performance metrics to identify training gaps and design targeted improvement plans.
- Create, update, and manage training materials, manuals, and multimedia resources for ongoing professional development.
- Perform competency assessments and evaluations to ensure retail staff meet internal quality standards.
- Coordinate with department heads to align training initiatives with company-wide sales targets and seasonal retail objectives.
- Support the onboarding process for new hires to ensure a seamless and productive transition into the team.
Kualifikasi
- Minimum of 2-3 years of experience in retail training, customer service management, or a related L&D role.
- Bachelor’s degree in Human Resources, Communications, Education, or a related field.
- Strong public speaking and presentation skills, with the ability to engage diverse groups of employees.
- Proven track record in designing successful training modules and coaching strategies.
- Deep understanding of retail operations and modern customer experience (CX) best practices.
- Excellent analytical skills to interpret performance data and turn insights into actionable training plans.
- Proficiency in MS Office Suite and digital collaboration tools for remote/in-person training delivery.
- High level of energy, empathy, and professional integrity.