Deskripsi Pekerjaan
Join Vcustomer Philippines, Inc. as a Trainer and become a catalyst for professional growth in our dynamic customer service environment. This pivotal role involves designing, implementing, and evaluating innovative training programs that elevate employee competencies and drive performance excellence. You'll develop engaging curricula, conduct impactful training sessions, and foster a culture of continuous learning across our call center operations. By analyzing skill gaps and measuring training effectiveness, you'll directly contribute to enhancing customer satisfaction and operational efficiency. If you're passionate about developing talent and transforming workplace capabilities, this opportunity in Taguig City offers a rewarding platform to make a tangible impact.
Tanggung Jawab
- Design, develop, and implement comprehensive training programs aligned with business objectives and industry standards.
- Deliver engaging classroom and virtual training sessions on customer service, communication, and call center protocols.
- Conduct thorough needs assessments to identify skill gaps and training requirements across departments.
- Evaluate training effectiveness through feedback analysis, performance metrics, and follow-up assessments.
- Update and refine training materials to maintain relevance and alignment with evolving best practices.
- Collaborate with department heads to align training initiatives with organizational goals.
- Maintain accurate training records and documentation for compliance and reporting purposes.
Kualifikasi
- Bachelor's degree in Education, Human Resources, Business, or related field.
- Minimum 2 years of experience in training and development, preferably in call center/customer service environments.
- Strong instructional design skills with ability to create engaging training materials.
- Excellent presentation and communication skills with ability to engage diverse audiences.
- Proficiency in e-learning platforms and training technologies.
- Ability to analyze performance data and implement data-driven training improvements.
- Certification in training methodologies (e.g., CPTD) is highly desirable.