Deskripsi Pekerjaan
Are you a visionary leader with a passion for hospitality excellence and professional development? Niaga Manajemen Citra is seeking a dedicated Training Center & Resort Manager to oversee operations at our facility in Megamendung. In this pivotal role, you will be the heart of our operation, ensuring that our guests receive world-class service while maintaining an environment conducive to high-impact training programs.
You will lead a diverse team, manage facility logistics, and drive operational efficiency to create a seamless blend of leisure and learning. The ideal candidate is a strategic thinker who excels in high-pressure environments, possesses a deep understanding of the hospitality industry, and is committed to fostering a culture of excellence and team growth.
Tanggung Jawab
- Oversee day-to-day operations of the resort and training facility, ensuring compliance with company standards.
- Lead, mentor, and inspire staff across housekeeping, front office, F&B, and maintenance departments.
- Develop and manage annual budgets, P&L, and cost-control measures to maximize profitability.
- Coordinate with corporate clients to ensure training room logistics, accommodation, and catering requirements are met flawlessly.
- Maintain high levels of guest satisfaction through proactive service recovery and quality assurance initiatives.
- Implement and monitor safety, security, and hygiene protocols across the entire resort grounds.
- Analyze operational reports to identify trends, improve efficiency, and optimize resource allocation.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5-7 years of experience in hotel or resort management, preferably in a venue with MICE (Meetings, Incentives, Conferences, and Exhibitions) capabilities.
- Strong leadership skills with the ability to manage multicultural teams effectively.
- Proficiency in property management systems (PMS) and standard office productivity software.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a guest-centric mindset.
- Willingness to be based in Megamendung, Jawa Barat.