Deskripsi Pekerjaan
Are you passionate about hospitality and curating unforgettable guest experiences in paradise? LMWS - Isla Indah Retreat is seeking a highly organized and enthusiastic Travel Agent & Retreat Organizer to join our team in beautiful Klungkung, Bali.
In this role, you will be the heart of our guest operations. You will be responsible for crafting seamless itineraries, managing retreat logistics, and ensuring that every visitor leaves with lasting memories. The ideal candidate is a proactive communicator with a deep understanding of the Balinese tourism landscape and a commitment to excellence in customer service.
Join us in creating a sanctuary where guests can relax, rejuvenate, and explore the natural beauty of the island. If you are detail-oriented, enjoy solving challenges, and love working in a vibrant, international environment, we invite you to apply.
Tanggung Jawab
- Coordinate guest arrival, departure, and in-retreat logistics to ensure a seamless experience.
- Design and book personalized activity packages, excursions, and transportation services for retreat guests.
- Maintain clear, professional, and prompt communication with guests via email, messaging platforms, and in-person.
- Manage booking calendars and ensure inventory accuracy across all platforms.
- Act as a primary point of contact for guests during their stay, resolving inquiries and addressing needs effectively.
- Collaborate with local vendors and activity partners to curate high-quality tour options.
- Assist in maintaining the high standards of retreat ambiance and guest satisfaction.
Kualifikasi
- Previous experience in hospitality, travel agency, or retreat management is preferred.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A proactive and problem-solving mindset with a focus on guest satisfaction.
- Familiarity with Klungkung and surrounding areas in Bali is highly desirable.
- Proficiency in basic computer software (booking systems, Microsoft Office, or Google Workspace).
- Willingness to work flexible hours to support guest retreat schedules.