Deskripsi Pekerjaan
Are you passionate about travel and delivering world-class customer experiences? Talent Outsourcing Channel Solutions is seeking a dedicated and enthusiastic Customer Service Representative to join our growing team in Cebu City. In this role, you will be the voice of our brand, assisting travelers from around the globe with their inquiries, bookings, and hospitality needs.
We pride ourselves on fostering a collaborative and supportive work environment where career growth is not just a promise, but a reality. If you have a knack for problem-solving, exceptional communication skills, and a genuine desire to help others, we want to hear from you. We offer a competitive salary package, comprehensive health benefits, and a clear path for professional advancement in the dynamic travel and hospitality industry.
Join us and help create memorable experiences for our clients while building a fulfilling career in one of the most exciting sectors in the world.
Tanggung Jawab
- Provide exceptional customer support via phone, email, and chat for travelers and hospitality partners.
- Manage booking inquiries, amendments, and cancellations with high attention to detail.
- Resolve customer complaints efficiently, maintaining a professional and empathetic tone at all times.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Coordinate with internal departments to ensure seamless service delivery and high satisfaction rates.
- Stay updated on travel regulations, company policies, and hospitality industry trends.
- Contribute to team goals by meeting individual key performance indicators (KPIs).
Kualifikasi
- Minimum of 1 year of experience in a customer service or call center environment (Travel/Hospitality experience is a plus).
- Excellent command of the English language, both written and verbal.
- Strong computer literacy and ability to navigate multiple software platforms simultaneously.
- Demonstrated ability to remain calm and professional under pressure.
- A proactive mindset with a strong customer-centric approach.
- Willingness to work in rotating shifts, including weekends and holidays if required.
- Educational background in Tourism, Hospitality Management, or a related field is an advantage but not required.