Deskripsi Pekerjaan
Thrive as a Customer Service Rockstar! Are you a fluent Cantonese speaker with an unbridled passion for the travel industry? Atain, a leading travel services provider, is seeking a dynamic Travel Cantonese Customer Service Representative to join our energetic hub in Subang Jaya, Selangor. If you love solving problems, exceeding expectations, and turning potential travel hiccups into seamless experiences, this role is your perfect gateway to a fulfilling career.
As the first point of contact for our valued Cantonese-speaking customers, you will handle a wide array of responsibilities, from managing flight bookings and hotel reservations to offering personalized travel advice. Every interaction is an opportunity to showcase your empathy, resilience, and expert knowledge of the travel landscape. You'll work in a fast-paced environment where teamwork and efficiency are the cornerstones of success.
Why Join Atain? We are deeply committed to your growth and well-being. We offer robust onboarding, ongoing coaching, and a transparent path for career progression. Our modern office in Subang Jaya is designed to foster collaboration and innovation. You'll be part of a supportive culture that celebrates wins and learns from challenges. Ready to take your customer service skills to the next level while earning a competitive salary of RM 4,500 – RM 5,500 per month?
If you have excellent communication skills, a calm demeanor under pressure, and native fluency in Cantonese, we want to hear from you. Embrace the world of travel with Atain. Click apply now and start your journey with us today!
Tanggung Jawab
- Handle inbound travel inquiries from Cantonese-speaking customers via phone, email, and chat.
- Assist with booking modifications, cancellations, and refunds for flights, hotels, and travel packages.
- Provide accurate and up-to-date information on travel destinations, visa requirements, and company policies.
- Investigate and resolve customer complaints and service disruptions with empathy and professionalism.
- Coordinate with airlines, hotels, and ground transportation partners to ensure seamless travel logistics.
- Maintain comprehensive records of customer interactions within the CRM system.
- Proactively identify opportunities to enhance the customer experience and upsell value-added services.
- Meet and exceed performance metrics related to quality, productivity, and customer satisfaction.
Kualifikasi
- Native or near-native fluency in Cantonese (spoken and written) is mandatory. Professional proficiency in English is required.
- Previous experience in a Customer Service, Call Centre, or Travel & Hospitality environment is highly advantageous.
- Excellent verbal and written communication skills, with strong active listening abilities.
- Proven problem-solving skills and the ability to handle high-pressure situations with grace.
- Customer-centric mindset with a genuine desire to help and serve others.
- Proficiency in using CRM software, Microsoft Office Suite, and comfortable navigating multiple systems simultaneously.
- Willingness to work a flexible schedule, including rotational shifts, weekends, and public holidays.
- Diploma, Degree, or equivalent experience in any related field.