Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for travel? PT Global Servis Wisata is seeking a dedicated Travel Consultant and Ticketing Reservations Specialist to join our dynamic team in Jakarta Selatan. In this role, you will be the primary point of contact for our clients, ensuring their travel needs are met with precision and enthusiasm.
We are looking for an individual who thrives in a fast-paced environment and possesses excellent problem-solving skills. As a Travel Consultant, you will be responsible for curating unforgettable travel experiences, managing complex itineraries, and securing the best deals for our clients. If you have a knack for customer service and a love for exploring the world, we want to hear from you.
Tanggung Jawab
- Process flight reservations, hotel bookings, and travel packages for clients with high accuracy and efficiency.
- Provide expert travel advice, destination information, and itinerary planning to ensure client satisfaction.
- Handle incoming inquiries via phone, email, and in-person, resolving issues promptly.
- Verify travel documents, including visas and passports, and assist clients with application processes.
- Stay updated on global travel trends, airline policies, and visa regulations to offer current information.
- Collaborate with other departments to coordinate complex multi-city trips and corporate travel arrangements.
- Maintain accurate records of client bookings and interactions within the CRM system.
Kualifikasi
- Minimum 1-2 years of experience in travel consulting, ticketing, or hospitality.
- Strong proficiency in GDS systems (Amadeus, Travelport, or Sabre) is highly preferred.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Ability to work under pressure and manage multiple reservations simultaneously.
- Strong attention to detail and organizational skills.
- Valid Driver's License (SIM A) is an advantage.
- Customer-oriented mindset with a proactive approach to service.