Deskripsi Pekerjaan
Are you passionate about travel and dedicated to delivering exceptional customer experiences? Atain, a leading service provider, is looking for a dynamic Travel Experience Associate to join our vibrant team in Alabang, Metro Manila. This role is perfect for individuals with at least 1 year of experience in customer service or reservations, eager to grow their career in the exciting travel industry.
As a Travel Experience Associate, you will be the first point of contact for our valued customers, ensuring their travel bookings and inquiries are handled with professionalism and efficiency. Your primary focus will be on managing hotel reservations, assisting with travel plans, and resolving any related concerns to guarantee a seamless and enjoyable journey for every client. We are committed to fostering a supportive work environment where your contributions are recognized and your professional development is encouraged.
Atain offers a competitive salary package ranging from ₱17,000 to ₱22,000 per month, along with comprehensive health benefits, and clear pathways for career advancement within our growing organization. If you are a proactive problem-solver with excellent communication skills and a genuine desire to create memorable travel experiences, we invite you to apply and become a vital part of our success story.
Tanggung Jawab
- Handle inbound and outbound calls, emails, and chat inquiries related to hotel and travel reservations with a high degree of professionalism.
- Assist customers with booking, modifying, or cancelling hotel accommodations and other travel-related services.
- Provide detailed information on hotel facilities, room types, rates, availability, and local attractions.
- Resolve customer complaints and issues efficiently and empathetically, ensuring a positive resolution and customer satisfaction.
- Process payments and maintain accurate records of all customer interactions and transactions in the reservation system.
- Collaborate with hotel partners and internal departments to ensure seamless service delivery and up-to-date information.
- Identify opportunities to upsell or cross-sell additional services or packages to enhance the customer's travel experience.
- Adhere to company policies, procedures, and service standards to maintain quality and consistency.
Kualifikasi
- Minimum of 1 year of proven experience in customer service, call center operations, or hotel/travel reservations.
- Bachelor's degree or equivalent vocational experience preferred; high school diploma with relevant experience is acceptable.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency in using reservation systems, CRM software, and standard office applications (e.g., Microsoft Office Suite).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Customer-centric mindset with a strong commitment to delivering high-quality service.
- Flexibility to work in shifting schedules, including weekends and holidays, as required by business operations.
- Must be willing to work on-site in Alabang, Metro Manila.